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Bangalore, November 30, 2006:
SYBOR Solutions India, a wholly owned subsidiary
of SYBOR Technologies Inc. based in Houston, Texas,
today announced that it has entered into a strategic
alliance with NetIQ, an Attachmate company, a
leading provider of integrated remote administration
and security management solutions, to bring performance
and availability solutions from NetIQ to India.
Under the terms of the agreement, SYBOR will also
set up a Network Operating Centre (NOC) in Bangalore
to provide remote application management services
to Attachmate’s NetIQ Remote Application
Management (nRAM) customers worldwide from India.
SYBOR will also serve as a certified training
consultant for NetIQ customers in India.
The Network Operating Centre is being set up
with a total investment of half a million US dollars.
It will be connected to a redundant data center
in Houston with both centres acting as mutual
backup disaster recovery centres with inbuilt
redundancy. SYBOR will provide always-on support,
comprehensive health checks, deep real-time diagnosis,
advanced analysis and reporting, and “On
Demand” deployment monitoring to customers
worldwide from the NOC.
SYBOR will also be a premier reseller of NetIQ’s
modular performance and availability management
solution, AppManager Suite, to Indian customers.
AppManager enables IT organizations to implement
best practices that ensure operational integrity,
manage service level agreements and monitor policies
and compliance requirements more effectively.
SYBOR will also support onsite consulting in Europe
for NetIQ products and provide product development
and customization support to SYBOR US for NetIQ
products.
Limited bandwidth, constrained skill-sets in
IT, rising costs of onsite IT support and shrinking
IT budgets have led to increasing demand for remote
application management services across the world.
According to industry estimates, approximately
$17.9 billion was spent worldwide on application
management services in 2004. Due to a strong surge
in demand for application management services,
the worldwide market is expected to grow at an
overall compound annual growth rate (CAGR) of
9.2% and reach $27.2 billion by 2009.
Remote application management is being favoured
in more IT organizations as it increases service
availability by reducing the response time to
incidents and providing more detailed root cause
data and increased visibility into IT infrastructure
costs through trending data related to performance
usage and capacity.
Speaking on the partnership, Stephen Chan, Regional
Manager, Asia for the NetIQ business unit said,
“India is one of the fastest growing IT markets
in APAC and we believe there is tremendous market
potential for our suite of enterprise-level solutions.
Onsite consulting is expensive and does not always
address long-term needs. nRAM is an effective
sustained solution managed round the clock by
certified professionals at SYBOR, who provide
in-depth domain and product knowledge expertise.
We believe they are ideally placed to service
our customers worldwide.”
“We have been associated with NetIQ as a
Premier Service Provider and look forward to engaging
with Indian customers for NetIQ solutions in India.
Our remote application management services based
on the NetIQ Remote Application Management (nRAM)
system deliver operational flexibility and increase
efficiency. They allow companies to move up the
IT value chain by leaving day-to-day administration,
management and monitoring of their IT infrastructure
to certified professionals who are available round
the clock. Operational integrity, service management,
policy compliance and risk management are the
four key IT concerns that CIOs face today and
our services address these,” said Chids Chidambaram,
Chief Executive Officer, SYBOR Solutions Private
Limited.
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| Attachmate, owned by an investment
group led by Francisco Partners, Golden Gate Capital
and Thoma Cressey Equity Partners, enables IT organizations
to extend mission critical services and assures
they are managed, secure and compliant. In June
2006, NetIQ Corporation joined the Attachmate family
of companies, offering leading solutions in host
connectivity, systems and security management, and
PC lifecycle management. Our goal is to empower
IT organizations to deliver trusted applications,
manage service levels, and ensure compliance by
leveraging knowledge, automation and secured connectivity.
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